STENO IN THE CITY LLC REFUND POLICY  

Thank you for your support! 

All orders are shipped with United States Postal Service (USPS).

All sales are NON-REFUNDABLE. 

Only exchanges and merchandise credit will be allowed. 

If you are not satisfied with your order it  must be return 15 days after you receive it.

It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit. 

Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages). 

Items returned after 15 days upon delivery of merchandise will not be accepted. 

* NO EXCEPTIONS. 

* ALL SALE ITEMS ARE FINAL.

 How to Return or Exchange:

1. Information required for Return/Exchange: 

* Company Name

* Contact Name

* E-mail Address

* Order #

* Order Date

* Style# for Return/Exchange Item

* Quantity for Each Style#

* Reason for Return/Exchange

You will receive an email confirmation once we receive your return, and you can expect your refund within 15 days — issued in the form of the original payment or a Gift Card.  Please allow 1 to 2 billing cycles for your account to be credited.